Privacy Policy

Four Seasons Tree Surgeons Ltd trading as Four Seasons Tree Surgoens Ltd
registered at 29 Western Avenue, Egham, Surrey, TW20 8QB

We are committed to protecting your privacy and always ensuring the security of your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. 

Type Of InformaHon We Collect

We typically collect the following types of informa7on:

  • Personal InformaHon: This includes your name, address, contact details, email address, and any other informa7on you voluntarily provide when contac7ng us, reques7ng services, placing orders, or filling out forms/contact informa7on on our website
  • Usage InformaHon: We may also collect non-personal informa7on about your use of our website and services, including IP addresses, browser type, and device information

How we receive information about you

We typically collect the following types of information:

• Personal Information: This includes your name, address, contact details, email address, and any other information you voluntarily provide when contacting us, requesting services, placing orders, or filling out forms/contact information on our website

• Usage Information: We may also collect non-personal information about your use of our website and services, including IP addresses, browser type, and device information

Why We Collect Personal Information

We use the information that you have given us in order to provide our services to you the ‘data subject’ as follows:

• To provide written quotes/estimates for services
• Provide customer service and support

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this
information are:
• We have a contractual obligation
• We have a legal obligation
• We have a vital interest
• We need it to perform a public task
• We have a legitimate

How We Process Your Information

We process the information collected for the following purposes:

• Providing Services: To provide services and communicate with you about your requests
• Improving Our Services: To analyse usage data and improve the range and quality of our
services and our website
• Marketing: We may send you promotional materials, offers and updates about our services

Data Security

We take reasonable and responsible measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that any method of transmission over the internet or electronic storage is not entirely secure.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. We will then dispose your information by digital shredding or wiping. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.

How we store your personal information

Your information is securely stored encrypted or password protected files only accessible to authorised personnel.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with our trusted service providers who assist us in delivering our services, however they have an obligation to always maintain the confidentiality of your information.

We may share this information with:
• Why we may share this information:
• Trusted service providers who assist us in delivering our services.

Your Choices

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails.

Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
• Your right to restriction of processing – You have the right to ask us to restrict the processing
of your personal information in certain circumstances
• Your right to object to processing – You have the right to object to the processing of your
personal information in certain circumstances
• Your right to data portability – You have the right to ask that we transfer the personal
information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:
29 Western Avenue, Egham, Surrey, TW20 8QB

Changes to this Policy

We may update this Privacy Policy from time to time. Please check this page periodically for any changes.
Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Four Seasons Tree Surgeons Ltd
Office: 01784 918929
Mobile: 07763 565522

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Four Seasons Tree Surgeons Ltd
Office: 01784 918929
Mobile: 07763 565522

If you are unhappy with how we have used your data or responded to your query, you can also complain to the Information Commissioner’s Office (ICO) at:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk